Returns & Exchanges
We want you to love your Shop Cupcakes and Cashmere purchase, but if you are not completely satisfied, we accept returns of unworn and unwashed items within 30 days of delivery. Please note that all items marked as Final Sale cannot be returned or exchanged.
Start Your Return
Visit our online returns portal and enter your order number and shipping zip code to initiate the process.
Print Your Label
Select the items you wish to return and download the prepaid shipping label provided by our system.
Pack and Ship
Securely pack your items in their original packaging with all tags attached and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing