Frequently Asked Questions
Everything you need to know about your Shop Cupcakes and Cashmere order.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
When will my order ship?
Standard orders are typically processed and shipped within 2-3 business days. Once shipped, you will receive a confirmation email with tracking information.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and selected carrier.
How do I know what size to order?
Each product page includes a specific size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay Installments for flexible payment options.
Can I modify or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed.